Cancellation & Refund Policy
1. Digital Product Policy
Due to the digital nature of our products (maps, templates, plugins, and courses), all sales are final and non-refundable once the digital content has been accessed or downloaded. This policy is in place to protect our intellectual property and maintain the integrity of our digital products.
2. Exceptions to Our Policy
We may consider refunds in the following exceptional cases:
- Technical issues preventing access to purchased content
- Incorrect product purchased due to website error
- Duplicate purchases due to system error
- Product significantly differs from its description
3. Refund Process
If you believe you qualify for a refund under our exceptions policy:
- Contact our support team at [email protected]
- Provide your order number and detailed explanation
- Include any relevant screenshots or documentation
- Allow up to 5 business days for review
4. Non-Refundable Items
The following are not eligible for refunds:
- Products that have been downloaded or accessed
- Change of mind or buyer's remorse
- Incompatibility with user's system
- Failure to read product descriptions or requirements
5. Cancellation of Orders
Orders can only be cancelled before the digital content is accessed or downloaded. Once the content has been accessed, the order cannot be cancelled. If you need to cancel an order, please contact our support team immediately after purchase.
6. Payment Processing
If a refund is approved, it will be processed to the original payment method used for the purchase. The time for the refund to appear in your account may vary depending on your payment provider and bank.
7. Contact Us
If you have any questions about our cancellation and refund policy, please contact us at:
Email: [email protected]